Topps ....THE BBB REPORT F = FAIL

Here is the link to the Topps Company Better Business Bureau Report:
http://nepa.app.bbb.org/report/10014615

BBB Rating

Based on BBB files, this business has a BBB Rating of F on a scale from A+ to F.
Reasons for this rating include:

* 14 complaints filed against business
* Failure to respond to 5 complaints filed against business.
* 2 complaints filed against business that were not resolved.

Business Contact and Profile
Name: Topps Co.
Phone: (570) 457-6761
Fax: (570) 451-2400
Address: 401 York Ave.
Duryea, PA 18642
File Open Date: April 1995
Type of Business: Mail Order & Catalog Shopping
BBB Accreditation: This company is not a BBB Accredited business.

The BBB has requested basic information from this company. The BBB has not received a response. Without this information, the BBB may not have current information concerning such things as the company's management or its nature of business.

Customer Complaint History

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB processed a total of 14 complaints about this company in the last 36 months, our standard reporting period. Of the total of 14 complaints closed in 36 months, 7 were closed in the last year.
Advertising Issues
Resolved
1 - Company resolved the complaint issues, but not within BBB's timeframe. The Complainant acknowledged acceptance to BBB.

Sales Practice Issues
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.

Delivery Issues
Unresolved
1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.

Customer Service Issues
No Response
1 - Company failed to respond to BBB to resolve or address the complaint issues.

Product Issues
Resolved
2 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Unresolved
1 - Company failed to resolve the complaint issues through BBB voluntary and self-regulatory process.
Administratively Closed
1 - BBB determined the company made a reasonable offer to resolve the issues, but the consumer did not accept the offer.
No Response
3 - Company failed to respond to BBB to resolve or address the complaint issues.

Refund or Exchange Issues
Resolved
2 - Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.
1 - Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Hell has officially froze over

The Topps Company will become the exclusive trading card maker of Major League Baseball next year in a multiyear deal that appears to seriously hurt Upper Deck, its primary competitor in the once-vibrant business. Upper Deck refused to address the Topps deal, which is to be announced Thursday. A spokesman for Upper Deck, based in Carlsbad, Calif., said only that it renewed its trading card license with the Major League Baseball Players Association last month and would keep producing cards. While the union license gives Upper Deck the right to use player likenesses, it will no longer have the rights to team logos and trademarks.

The whole article can be found here:
http://www.nytimes.com/2009/08/06/sports/baseball/06cards.html?_r=2

First off IMO:
1. Topps need to improve the customer service. Fire everyone and hire new.
2. Coalition issues out the ying yang.
3. F$^#% Redemptions that take a year or longer to get filled. Then when the athlete doesn't sign they replace it with the team toilet cleaner's auto and give you his game used toilet brush relic card to keep you happy because that is beckett value in their eyes! Yeah....game used toilet brush....Look dad- I got two brissels on this card and they're multicolored!
4. Topps needs to overhall most of their photography shots.
5. Topps performance = vomit in my mouth. don't ever bring back that set.
6. Topps needs to quit screwing us on the STICKER AUTOS.
7. Topps should be burned to the ground if they release anymore "coach autograph cards". What the heck is next- The team's concession stand workers autos?
8. Topps needs to quit the manufactured letters.....PLEASE for the love of humanity make it stop!
9. Topps needs to show up at the nationals.... oh wait perhaps this is why they didn't show up.