Showing posts with label Topps Customer Service. Show all posts
Showing posts with label Topps Customer Service. Show all posts

Thursday, September 22, 2011

Topps 5 Star Football Questions

I posted this statement on the Topps Facebook page and it didn't last longer than 10 minutes till they took it down already. I think these are pretty legit questions in what I am asking of them regarding Topps 5 star football:



I have three questions regarding the upcoming 5-star football: 1. Will there be redemptions in this product? 2. Why do you continuously have to make it the same combo cards like Rice and Montana considering there has been how many player combinations/hook ups over the years? Why not something like Favre & Driver or something like Defensive Tandems say like "Ray Lewis and Ed Reed"? 3. Can you actually make it more like a jumbo pack and actually get more than 5 cards considering the price you have to pay to get all the cards if you attempt to complete the set?
Needless to say I doubt very much that I will have an answer from them at all.

Thursday, February 17, 2011

My Topps Million Cards have shipped....Finally!

I had a total of 17 cards that I had "opened" on the Topps Million Cards giveaway site. 10 of those cards I felt were worthy enough to be purchased and I was rather quite surprised as I did manage to pull a few vintage cards and I just about had a heart attack when I pulled my favorite all time NY Mets rookie card of: HOJO (clap I say....Clap fool) ! As for the other 7 cards that I chose not to order I decided it was best to let Topps throw them back into the vault because they were mostly junk and I do mean junk (1990 topps, 1989 topps and 1995 topps). So Four score and seven years ago, after billing my credit card quite some time ago Topps deemed me worthy enough and decided to finally ship my order out. Hopefully these cards will not be in poor condition when they arrive as I've been hearing some awful horror stories lately.

Thank you for your order

1955-BB-TS1-81-NA Gene Conley 1 02/16/11 SHIPPED
1972-BB-TS1-551-NA Ollie Brown 1 02/16/11 SHIPPED
1957-BB-TS1-116-NA Mike Fornieles 1 02/16/11 SHIPPED
1968-BB-TS1-190-NA Bill White 1 02/16/11 SHIPPED
1985-BB-TS1-192-NA Howard Johnson 1 02/16/11 SHIPPED
1972-BB-TS1-62-NA Angel Mangual 1 02/16/11 SHIPPED
1974-BB-TS1-480-NA Willie Crawford 1 02/16/11 SHIPPED
1976-BB-TS1-75-NA Larry Dierker 1 02/16/11 SHIPPED
1971-BB-TS1-126-NA Danny Coombs 1 02/16/11 SHIPPED
1967-BB-TS1-321-NA Mayo Smith MG 1 02/16/11 SHIPPED

Wednesday, August 11, 2010

What to do oh what to do......We need a Savior (and not Y2J either)!

Today I am officially retiring from purchasing anything that bears the name "TOPPS" on it for the upcoming football season and the remainder of the 2010 baseball season. After seeing the loads of crap today that came pouring out of a case of 2010 Allen & Ginter Baseball and by "crap" I mean poorly cut cards, not getting your "Guaranteed Hit/jersey/auto/someone's swim trunks cards", Coalition issues out the ying yang, and packs of cards missing the proper amount of cards (watched three boxes freshly opened from a case to see 14 packs of cards short 2 cards in the packs to make them full packs). Topps obviously has some serious quality control issues and until things improve I'd rather spend my spare change on toilet paper and tissues then to buy another pack of crap. I felt so bad for my friend Troy after seeing him pull 6 Brian Roberts Game used bat cards, 4 Jay Bruce jersey cards, 3 Matt Kemp jersey cards, 3 Darren Taylor Swim suit relic cards, 2 Adam Dunn game bat cards, 2 Rich Hill auto's, a Cameron Maybin auto, a Ricky Nolasco auto, a Ross Ohlendorf auto, and the BIG PULL: an Avery Jenkins auto. NO MAJOR CASE HITS AT ALL. He took pictures of everything as it was being opened so I hope he'll post it on the web soon. He said he was going to send it to Topps customer service as well. I'm glad it wasn't my money spent! His only bright spot was pulling a David Wright mini limited to 50 for which I may have to kill him for.....I mean trade with him for it!

Friday, February 5, 2010

Topps Customer Service .....OUTSTANDING!!!

Bet you all thought I had something nice to say..... LOL!

I emailed Topps about my redemptions for 2 Dexter Fowler Finest auto patch cards and why they have been marked shipped for months now and why I have not received them yet. Funny thing is I emailed them on the fourth of February and they belt out a reply of "why it was processed yesterday". Here is their reply:

Subject
RE: Redemption Issues [Incident: 091215-000012]

Discussion Thread
Response (Daniel) 02/04/2010 10:46 AM
Hello,

Thank you for your inquiry regarding Topps. The products you are expecting may take up to 4-6 weeks to reach their final destination from the processing date. The date the order was processed was Feb 3rd. Thank you for your continued support of Topps.

As always, please do not hesitate to contact our Customer Service team (By Phone: 800-489-9149, or by Email:support@etopps.com) if you ever have any other questions, comments or suggestions. A customer service representative will be available to answer your questions between the hours of 8:30am-4:30pm (EST), Monday through Friday.

Sincerely,

Consumer Relations
The Topps Company, Inc.

First off I am not supporting TOPPS anymore period. It's done and over with as far as I am concerned. I had 2 Tommy Hanson Finest autograph redemptions and only one was sent to me and the other one is now apparently pulling this shit:

Shipment of this redemption card has been delayed
Redemption Code: FBB7H5GNR2
Code Entered: 05/07/2009
Redeemed Card: MLB Rookie #10
DP10
2009
Topps Finest
Baseball
Status: Pending

Oh what the f&#k happened? Did we run out of sticker auto's? God TOPPS is so misleading anymore. Last year it took over a year to get my redemptions from Finest which were messed up and then had to be sent back to the morons and even then it was not corrected properly as the cards came back damaged again. Then you screwed me over on my Allen & Ginter box from this past year and still never corrected the problem even after I sent everything back to you including the whole box of damaged cards, the proof of purchase, my blood, my semen, my urine, a copy of me opening the box, a copy of me boning the hell out of your mom, screwing your cousin sue, mounting Aunt Jean, and then making your grandmother scream, etc.

"thank you for your continued support of Topps" they say. I depart leaving a Samuel L. Jackson quote:

“Yes they deserve to die and I hope they burn in hell!”